Returns and Cancellation Policy

Return Policy

We accept returns or replacements only in case of damaged or incorrect items. To be eligible for a return, you must contact us within 48 hours of receiving your order with clear photos or videos showing the issue.

Due to the nature of our products, the following items are not eligible for return:

• Opened or used journals and planners
• Hadith jars that have been opened
• Personalized or customized items (unless damaged or incorrect)
• Items that have been used, worn, or damaged by the customer
• Items returned after 48 hours of delivery

Return Process

To initiate a return:

1. Contact us within 48 hours of delivery at support@firdosetreasures.in or via Instagram DM
2. Provide your order number and clear photos/videos of the damaged or incorrect item
3. Our team will review your request and respond within 24-48 hours
4. If approved, we will provide return instructions and a return shipping label if applicable
5. Once we receive and inspect the returned item, we will process your refund or replacement

Refunds

Refunds will be processed to the original payment method used for the purchase. Processing time may take 5-10 business days after we receive and inspect the returned item.

Shipping charges are non-refundable unless the return is due to our error (wrong item sent or damaged item). In such cases, we will refund the full amount including shipping charges.

Replacements

If you receive a damaged or incorrect item, we will gladly send you a replacement at no additional cost. Replacements are subject to product availability.

If the exact item is not available, we will offer you a similar product or a full refund.

Order Cancellation

You may cancel your order before it is dispatched. To cancel an order:

1. Contact us immediately at support@firdosetreasures.in or via Instagram DM
2. Provide your order number
3. If the order has not been dispatched, we will cancel it and issue a full refund
4. If the order has already been dispatched, it cannot be cancelled, but you may return it following our return policy

Cancellation by Us

We reserve the right to cancel any order due to unavailability of products, pricing errors, or other reasons. In such cases, you will receive a full refund to your original payment method.

Contact Us

For any questions about returns or cancellations, please contact us at support@firdosetreasures.in or reach out to us on Instagram. We're committed to resolving any issues you may have.