Find answers to common questions about our products, orders, shipping, and more.
We accept returns or replacements only in case of damaged or incorrect items. Please contact us within 48 hours of receiving your order with clear photos or videos. Due to the nature of our products, opened or used journals, hadith jars, and personalised items are not eligible for return.
Yes, we currently offer All-India shipping. International orders are accepted via Instagram DM or email. Delivery timelines for international orders will be shared after order confirmation.
Orders are usually processed within 2–4 business days. Delivery time depends on your location and courier partner and generally takes 5–8 business days after dispatch.
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this number to track your package on our courier partner's website.
Shipping charges are calculated at checkout based on your location and order weight. We offer free shipping on your first order as a welcome gift!
We accept all major payment methods through Razorpay including credit cards, debit cards, UPI, net banking, and popular wallets like Paytm and PhonePe. All transactions are secure and encrypted.
Yes, we offer limited personalisation on select products. Personalised orders may take up to 2 additional business days to process before dispatch. Please check product descriptions for customisation options.
Many of our products are handcrafted with care and attention to detail. Each item is created with intention and love, ensuring you receive something truly special.
Contact us at support@firdosetreasures.in or via Instagram DM within 48 hours of receiving your order. Provide your order number and clear photos/videos of the issue. Our team will review and respond within 24-48 hours.
Once we receive and inspect the returned item, refunds are processed within 5-10 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error.
Absolutely! We take your privacy seriously. All personal information is encrypted and securely stored. We never share your data with third parties for marketing purposes. Read our Privacy Policy for more details.
While you can browse our products without an account, creating an account helps you track orders, save addresses, and access your order history for a smoother shopping experience.
Still have questions? Contact us directly